I keep receiving charges each month, but both my Dropbox accounts are Basic.

Cotina

I am contacting you regarding recurring $9.99/11.99 monthly charges that I believe were made in error.

I have two Dropbox accounts, and both accounts are currently on the Basic free plan. I have reviewed both accounts and do not see any active paid subscription that would justify these recurring charges. Any assistance will be greatly appreciated.

Nancy

Hey @Cotina! Welcome to the Community.

If you check your bank statement, do you see any mention of the App Store/Google Play Store next to those Dropbox charges?

If not, and you haven’t paid through PayPal either, you can use the 12-digit transaction ID next to them here and identify which Dropbox account(s) you're being billed for.

Keep me posted for any updates.