Trying to download files from a shared link but the download never begins

Question

Working out of a dropbox created by a client and I'm now unable to download any files from the dropbox. Don't think any permissions have changed on our end - is this something on the client side or is it possible something else is happening under the hood? Would love to call support and ask but dropbox's tiered support is a disgrace to everything good in this world.

Any help would be much appreciated, thank you!

Hannah · Answer

Thanks for the update here, @throwaway123456.

Hmm, is it possible to check with the person that sent you the link, to see if they're having any issues with their links in general?

Also, if they open the link using a different browser or from incognito (without logging in to their account), are they having the same issue?

throwaway123456 · Answer

thank you for the response, Hannah! I'm attempting to download files that have been shared with me on the dropbox website. I've been sent a link to a shared folder where my client is uploading information (please let me know if this makes sense).

I've now tried downloading in both a new browser as well as an incognito window. When trying to download, I receive a new popup that just says "there was an error downloading your file"…

Please let me know if any more information would be helpful.

Hannah · Answer

Hi there, @throwaway123456, sorry to see that you're having trouble with this.

Can you give us some more info as to the process you're following?

Are you trying to download files that are saved in your own account through the Dropbox website? Or are you trying to download files shared with you through a Dropbox link?

If you're using the Dropbox website, have you tried a different browser or a private browsing/incognito window to see if that helps?

Keep me posted!