Hello! How can I know if it's been more than 30 days? I checked for the notices in the email, but I cannot find it. I would love to restore my files, as they are mostly family pictures.
You can check online at www.dropbox.com/events
Hey there, @cintilante123, let's jump right into this!
I'm sorry to hear that your files were deleted.
Now, can you let me know if you can still see them in your deleted files page or your events page?
Just a quick heads-up: if your files were removed because your Dropbox account went over its quota, you should have received several email notifications warning you about this. Can you check when the latest email you received was?
Also, please reach out to our support team directly by following the steps in this article? Once you submit the request, you'll receive an automated email response with a ticket ID within a few minutes. Please reply here with that number so I can locate your case in our system.
Let me know once you have that number, and we'll take it from there. Thanks in advance!
Hi, Megan! I appreciate your help.
I don't the files in the "deleted" or "events". I can't find the email notification, I do see emails starting in May for "almost out of space", but I believe this is post-deletion.
Please see the Ticket #26615522.
Hey @cintilante123, thanks for letting me know.
I just checked your active ticket number, and I'll be with you shortly. Thanks!
