I have a Basic (free) plan & am registered to this community, so your article says I have access to the chatbot; but where is it to be found please?
Hi @Greystones, thanks for joining the Community!
The Chatbot is currently available for paid plans, so Dropbox Basic plans aren't included in this list.
You can see the available support options for all plans on this page.
If you have any queries that we can assist with, please let us know here and we'll be happy to help!
In my own Basic Support plan it says as follows & please note the last word: "
Your Dropbox Basic plan includes access to our Help Center, Community and Chatbot.
I think you are referring to LIVE CHAT in your paid plans; but my plan says the Community has a chatbot too?
Actually, I wanted the chatbot to tell me on my Basic (free) Home page where I can find the toggle for switching on/off camera upload, please?
Please note Jay, that I omitted to add another inverted comma after my quote from my Basic Support plan.
Thanks for the info about the messaging regarding the Chatbot. This isn't a Chatbot on the community, but a separate item on the Dropbox support page.
In relation to your query about camera uploads, you can enable them on the Dropbox mobile app by following these steps.
Likewise, if you want to enable camera uploads on the Dropbox desktop application, which happens when you physically connect a camera device or phone to your machine, then these steps should help out.
Thanks, Jay, for an immediate response, but I do not possess an iPhone — just a laptop — so I cannot open a mobile app. I actually want to switch off uploads from my laptop to my Dropbox, which has gobbled up my storage; & initially I did not ask it to upload them but it appears to have switched them on without asking me? Will the app work on a laptop?
Jay, although I have a dropbox icon on my laptop bottom taskbar, when I click it there is no avatar, profile picture or initials in the left-hand corner of my dialog box (which opens as Home page) — just 3 other icons?
Jay, regarding the chatbot query, on my Dropbox support page there is no chatbot or mention of it?
When you mention that you want to switch off uploads, are you referring to camera uploads, or just syncing files in general? This means that any files on the Dropbox site will sync to and from a Dropbox folder on your computer.
The Dropbox icon, if the desktop app is running normally, should be visible in the taskbar near the clock where you can view the settings from there.
In relation to the Chatbot, as I mentioned previously, currently only paid users have access to the Chatbot on the support page, which is why you're not seeing it as an option.
Jay, my personal photo is at the top right of the page (after clicking it) & although it has a dropdown box which includes Preferences, there is no Backups listed?
I was referring to switching off Camera uploads. I assume syncing files refers to my uploaded files in Dropbox with those on my laptop; which I assume needs to be switched on?
Regarding the chatbot query, I have quoted above the sentence on my Basic (free) Support Plan which definitely says at the end "… Community and chatbot."? Why would they say that if it does not apply?
