I'm not receiving the password reset email to access my account

jkbmjp

I have a Db account that is linked to a Optimum email address. In the past, I was able to sign in to this account. Now, I am not able to sign in because I forgot my password. I am not able to reset my own password because I am not getting the email link sent to THIS particular email adddress. Yes, I have looked in my spam folder too. I receive nothing in my inbox or otherwise.

With that said, I have contacted support to explain the situation but they are very slow at responding. Yes, I have been communicating with them through THIS particular email address.

I have files and folders saved under this particular email account that I would like access to.

How do I fix it?

Hannah

Hi there, @jkbmjp, sorry to see that you're having this issue.

Would you mind giving me the ticket number for your communication with our support team, so I can take a look?

In the meantime, you can also check out the FAQs here about your issue, to see if you can find info that will help you.

Thanks!