"This file is hidden from your device" error when trying to view files on the website

lpaulson

My wife, who is a paid Dropbox user, recently installed Dropbox on a laptop running the latest version of macOS. She's currently working on a group of Word documents on her iMac. Most of them are not visible on the laptop. If we head to the Dropbox website, all of them are there, but have a faded out symbol with the legend "this file is hidden from your device". They can be downloaded to the downloads folder, but that defeats the whole purpose of Dropbox.

Hannah

Thanks for bringing this to our attention, @lpaulson.

Is your wife getting the same behavior when trying to view these files using other browsers or private browsing as well?

Can you send us a screenshot of that error, so we can have a visual?

Also, is your wife part of a Dropbox team or does this happen on an individual Dropbox account?

Thanks in advance for your reply!