I was locked out of my Dropbox account due to lack of space.

Question

I was locked out due to lack of space.  I am unablwe to puirchase more space on that account which is now locked and forced to open a new account . How can I restore my old account and remove the new account

Nancy · Answer

Thanks for posting here, @Tomsetcvhel.

First things first, can you copy and paste a screenshot of what you see exactly when trying to access your Dropbox account/files?

If there’s any sort of personal info showing in your screenshot, please make sure to remove it beforehand.

Keep me posted, and we’ll take it from there.