Good morning, my email address that I use to access my account has been hacked and I have not activated the 2-factor protection. How can I try to recover my account?
I'm really sorry to hear about this, @darioi.
Did the email or password on your Dropbox account change as well? Are you able to sign in to it?
Also, were you able to secure your email account? This is the first thing you'd need to do.
You can find very useful info in this article from our Help Center as well.
Let me know how it goes.
The email has remained the same but I can no longer access this email and to enter Dropbox to change email and password I need to enter my mailbox and it is impossible
The procedure you indicated to me states that I still have access to my account but I do not have access to either the email or the dropbox account.
I'm sorry, can you clarify if you're getting any particular error when trying to sign into your Dropbox account @darioi?
no my problem is that we can't log in because my GMAIL email was stolen
@darioi, just to clarify, are you being asked to enter this one-time security code to sign in to your Dropbox account?
NO SEND A MESSAGE TO THE EMAIL THAT I CAN NO LONGER OPEN TO VERIFY MY IDENTITY
