I signed into my account and I cannot find my files to restore them

Question

Earlier this year I signed into my Dropbox account only to find all my files had been deleted.  I assumed this was because I lost access to my university email account after graduation, but I contacted our institutional administrator and apparently my account was never insitutional. It was a personal account using my institutional email address.  IT also confirmed that if I had a forwarding email (which I do) that there is no reason that I shouldn't still be able to access my dropbox files using this institutional email address.

Still, no files are visible.

I know that collaborators did not delete the files because everything was lost at the same time and my folders have a range of different collaborators.

None of the Help Center guidance worked - there are/were no deleted file visible in my account to restore.

I also do not have the original device from which I was syncing my files to Dropbox, and I know it has been cleared, so I am unable to locate the files on my device. However, I am fairly sure that that they did sync as before things were deleted I would see them when logging on in my browser.

Help?

Megan · Answer

Hey there, @anusuyab!

A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected.

Hannah · Answer

Hi there, @anusuyab, sorry to hear that you're having this issue.

Do you remember when the last time you signed into your account and accessed your files was? I mean, before that time earlier this year, when you saw that they were gone.

If it had been more than 12 months, it's likely that your account was disabled altogether due to inactivity.

Do you remember being prompted to sign up instead of signing in, when you tried at that time?

Also, what do you see in your events page here?

Keep me posted.