It's difficult to delete files and the option to permanently delete them is grayed out

littletonc

I have the message to clean up my space. It tells me to delete things, which I am happy to do. However, I have to try multiple times to get anything to delete and permanently deleting is grayed out.

I have done all the usual stuff; closed browser, restarted computer, cleared cache, and used incognito window. Not sure what else to do at this point.

Hannah

Hi there, @littletonc, thanks for bringing this to our attention.

Just to clarify, do you mean that you choose to delete files and they don't get deleted?

Are you getting some kind of error or does the page perhaps timeout?

As for the permanent deletions, are you the owner of the files you're trying to permanently delete? Or are they included in a shared folder owned by another user?

Keep me posted!