If you're considering a Dropbox subscription, especially the annual plan: don't. Once they have your card, you will NEVER get out. I'm posting this so nobody else makes the mistake I did.
I tried to cancel. I went through their deliberately confusing "retention" flow — the one engineered to hide the real cancel button behind layers of guilt-tripping screens, fake discounts, and "are you sure?" dialogs designed to wear you down. I did NOT accept any of their offers to stay. I clicked all the way through to cancellation. And guess what? The subscription was still active. They charged me anyway.
I was a loyal customer for years. I paid for the annual plan without complaint. When I finally tried to leave, I even gave them an honest reason: financial hardship. We are in the middle of a brutal IT industry downturn, and a lot of developers — including me — are barely making it. Their response? Take the money anyway. This shameless company would rather squeeze a struggling programmer for another year than show a shred of human decency.
This isn't a "UX issue." This is textbook dark-pattern fraud. They have specifically engineered the cancellation flow to keep money flowing from people who clearly told them to stop.
I hope Dropbox gets officially called what it is — a scam — and goes bankrupt as quickly as possible. You don't give a ****** about your customers. Good luck in ******.
