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I changed computers and now my files are missing. How can I restore them?

I purchased a new Dell laptop in December. We transferred everything over from the new one. I now noticed many of my dropbox files are missing. The folder structure is there but the files are missing. I see dropbox offers a way to create a back up but I have made changes in some of my current dropbox folders since December. Will a back up override my current folders?

Bottomline, I am trying to recover my missing files.

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Comments

Nancy

Hi @rtheinz! Thanks for your post today.

Before troubleshooting this further, I’d like to ask you a few questions.

First off, when saying that “you transferred everything over from the new one”, you mean that you moved files/folders from an old computer over to the new Dell device that you purchased. Correct?

If yes, how did you transfer your files? Can you describe the exact steps that you took to achieve this?

If you go to this page, can you see your missing files there?

Finally, if you’ve installed the desktop app on the new computer, I’d like to know its current syncing status and app version.

Let me know once you have more updates.

Mark

Do you see the files at http://www.dropbox.com/home ?

Do you have enough quota? http://www.dropbox.com/account/plan ?

You can restore files at https://help.dropbox.com/delete-restore

What you are seeing is a common issue if you didnt have enough quota OR you didnt wait long enough for it to upload. Dropbox creates the folder structures first and then populates files. It will only do this, however, if given time for everything to upload AND if you have enough space to do it.

http://www.dropbox.com/events may also shed some light on things.