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My referral shows as ineligible so I didn't get the bonus space

Hello, Dropbox Team:

I recently recommended a colleague to sign up for Dropbox. She's a new user and accepted my referral, downloading the app on her computer. However, my referral status marked as ineligible. Also, her account only has 2GB of storage space without additional bonus 500MB.

Could you please help resolve this problem and restore our bonus space?

Thank you very much for your time and help. We look forward to your reply.

Sincerely,

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Hannah

Thanks for bringing this to our attention, @lchen2988.

Is it possible that you used the same network to do this?

Also, has your colleague verified her Dropbox email?

You can take a look at this page for additional info and fixes for this issue.

Let me know how it goes.

lchen2988

Hi Hannah,

thank you so much for your fast response.

She did it last month 25.01. at home to download the application in the computer. She just told me today, we can share the data via Dropbox. Today we already shared the data, this does not mean she already verify the Dropbox email?

Does she need to down load the app again with university network?

Best wihes,

Hannah

Thanks for the update, Li!

Did she use the same network as you to install the Dropbox desktop app?

lchen2988

Hi Hannah,

No, she did it at home, not at the Uni.

Bests,

Lizhen

Jay

Hi @lchen2988, do you know if they were signed into the university network at the time they activated the referral from their home?