I'm unable to add any new licenses to my team

Shabber

Hi,


I already have 48 licences. I need to invite more members /  add more licences.


it is not allowing me to add more licenses and keep giving me below errors:

"Something went wrong on our end. Close and try again."

or

"Failed to load pricing information"

Any help would be appreciated.

Ticket id already raised = 26068945

Jay

Hi @Shabber, thanks for messaging the Community.

I can see that your ticket has been forwarded to a specialist team in order to look into this further.

As they have access to account-specific tools to help in these cases, I've gone ahead and prioritized the ticket to expedite matters on your behalf.

In the meantime, if there's anything else we can assist with, feel free to reply back here.