Child Item

Naming convention on uploaded documents no longer reflecting settings

Question or Issue

The naming convention on the email notification for a new file upload no longer matches the naming convention settings. The convention worked perfectly for years. Now, the convention reflects code language.

Past/correct convention example: Sam Smith_Electric_Bill_January.pdf

Current/incorrect convention example: <table align="center" border="0" cellpadding="0" cellspacing="0"><tr><td>Sam Smith_Electric_Bill_January.pdf

I reviewed the naming convention for uploads in Dropbox, and the settings appear correct.

Thank you for your help.

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Accepted answers

Neal

Hi @carointheburg,

Thank you for reporting this to us!

I've reported this internally and the issue has now been fixed.

Let me know if you need anything else!

All comments

Walter

Hey @carointheburg - thanks for bringing this to our attention.

Just to make sure we're on the same page, can you send us a screenshot of a couple of examples so that we can have a visual too?

Also, how are the uploads done in the first place? If it's through a web browser, have you tried a different one?

Let me know more and we'll take it from there.

carointheburg

Hi @Walter - thank you for your help. The uploads are done from a web browser. I've tried a different browser, clearing out history, logging out/in, etc. No luck.

Screenshot 1: Dropbox Name Convention Setting Page (Set and Saved)

Screenshot 2: Dropbox Notification Email (sent to me) about New Documents Uploaded by Someone Else - has code language before and after the document name

Screenshot 3: Dropbox Notification Email (sent to person who uploaded) Confirming Their Successful Uploading of New Documents - has code language before and after the document name

The code language appearing is the issue. Never had this before. Please let me know if I can provide additional information. Thank you.

Rich

It looks like the naming convention that you have set is working fine, and the file is being named correctly in your Dropbox. You can see that in both of your email screenshots. The files as captured by Dropbox are named Caro_Test_for_Dropbox.pdf and Caro_Cool_Picture.png, which matches your set naming convention.

The problem is just a formatting issue with the emails that are being sent after the upload. See below. The first screenshot is from the email received by the uploader, and the second shows the uploaded file within Dropbox.

The section of the email that contains the file name surrounded by HTML code is within a text/plain content block, when it should be text/html. It's just a formatting error in the email message. The request process itself is fine.

Neal

Hi @carointheburg,

Thank you for reporting this to us!

I've reported this internally and the issue has now been fixed.

Let me know if you need anything else!

carointheburg

Hi @Neal,

Thank you, thank you for the prompt fix!

All is good and calm again.