Question or IssueDropbox took away all GB I obtained by me promoting others over years to use DB - WHY?
Thanks for joining our Community, @pehirsch51!
Can you go to this page and send me a screenshot of what you see?
Do you remember how much Dropbox space you had in total, before your referrals were removed?
We’ll take it from there.
I had a total of 17 GB; now it's 2 GB.
BTW, I still recommend Dropbox to other users.
Thank you for checking into this, Nancy.
I have not gone over 17 GB because DB has not let me do so. I've taken a number of things out of DB because of all the warnings I have gotten today.
Thanks for all the screenshots! If you go here, can you see what’s taking up the extra space on your Dropbox account?
For example, in some cases, Dropbox backup may have been accidentally enabled and there are files using up Dropbox storage. You can also double check this here and delete them, if need be.
Let me know what you find.
pehirsch51 wrote: I have not gone over 17 GB because DB has not let me do so
I have not gone over 17 GB because DB has not let me do so
You have - because thats exactly what it says.
What can happen, other than Backups, is that if you are in a share they can continue to add files to the folder which continues to take up your space, even if its already full.
Same thing has happened to me. I pay for the 2TB plan, and several people over many years have accepted and signed up through my invite. Yet I only have 2TB of storage. It seems my storage has gone back down or the referral storage is gone.
jjwithers wrote: I pay for the 2TB plan, and several people over many years have accepted and signed up through my invite. Yet I only have 2TB of storage.
I pay for the 2TB plan, and several people over many years have accepted and signed up through my invite. Yet I only have 2TB of storage.
Look at your Plan page. How much space does it say you have, exactly? It should look like this:
You can see here that mine says 3.07 TB. That's 3 TB for the Professional/Essentials plan, and .07 TB for my bonus space that I've earned. I have all 32 referrals completed, worth 1 GB each (32 GB), plus other bonus space I've earned for a total of 70 GB.
You might think by looking at 3.07 TB that my bonus space is gone, but when you're on a paid plan it actually accounts for a very small percentage of your total space. In my case, about 2%.
The only time referral space is removed is when it's earned in an untrustworthy manner (gaming the referral system, for instance). Other types of bonus space often has a time limit before it expires. Beyond that, Dropbox doesn't remove space earned through referrals.
You can see a list of all of your earned space, and whether or not it's expired, on your Referrals page.
My plan states 2.01TB according to your link. I'm a college professor and often use that referral link for students. Over the past 10 years, I've probably (only) had 5-10 referrals that sign up for their free account.
Hey @jjwithers, would you mind following these steps to see how much referral space you've earned?
That should clear things up.
I have 9 people that signed up. It states I should have earned 13GB of space that I earned. So I guess I should be at 2.013TB but it is rounded to 2.01TB.
jjwithers wrote: I have 9 people that signed up. It states I should have earned 13GB of space that I earned.
I have 9 people that signed up. It states I should have earned 13GB of space that I earned.
Having nine people sign up through a referral link from your paid account would equal 9 GB of referral space (1 GB per referral when on a paid account, 500 MB per when on a free Basic account). You must have other bonus space that has been earned.
jjwithers wrote: So I guess I should be at 2.013TB but it is rounded to 2.01TB.
So I guess I should be at 2.013TB but it is rounded to 2.01TB.
I don't think Dropbox displays down to the third decimal when reporting space. Seeing 2.01 TB when you have a 2 TB account and 13 GB of bonus space is likely accurate. Previously I said my total earned space was 70 GB. The actual number is 70.03 GB, yet that .03 isn't reflected in the total as shown by Dropbox.
Hi there,
Sorry for the delayed follow through, and I followed your instructions and this is what I got. There is not a preferences option in clicking on my avatar.
Also, this is on another screen from the Dropbox app that shows I have/had 17 GB of space . It is not making sense because how was I able to upload all that data in the first place if Dropbox didn't allow me to do so whenever I have tried to go over 17 GB?
(To the other user, the professor, thanks and I've been using Dropbox since its inception years and years ago when it was a novelty to people and yes, I was able to promote it and had that much data that I'd earned.)
I may have inadvertently turned on Dropbox backup however, I use a portable hard drive for backups. I am no longer have my business and continue to use Dropbox mostly for pictures and important data exchange with all my buddies.
From another post by KimNMike, I followed the link the moderator posted; I have no backups.
Unfortunately, none show up for me. I had a business for 17 years and I always sent files by Dropbox, many many times recommending Dropbox, because that's how I sent the files. lol
Have you tried restarting machine? Updating Dropbox from http://www.dropbox.com/downloading ?
