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Cannot share file due to phishing content

I've suddenly found that files I've previously been able to share are no longer working. The error message was simply "Couldn't complete share" with no further details or anything helpful.

As a test I uploaded a new text file and tried to share that. This time I got a different message: "Can’t share file: We’ve interrupted your sharing activity because your files might contain phishing content."

I have no idea which file or files might be the issue, so I've deleted some old files that are no longer current (those are still in the "Deleted files") and left just the files I need to share.

What do I need to do to restore sharing?

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Dell_Dropbox

Welcome to the community @agregory_unidata

Take a look at our page on suspended sharing activity for a refresher on files that may not be in compliance with our policies.

Deleting individual files won't clear the issue, you'll have to contact Dropbox support. They'll be able to investigate this further for you.

agregory_unidata

Thanks. I'm on Basic, so no support. There's no point upgrading if I'll be dealing with random false positives anyway. It's clear I'm not the only one with this problem.

Hannah

Hi there, @agregory_unidata, no worries, I just sent you an email, so we can investigate this further.

See you there!