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I can't delete my old backups

Need help:

I looked at a few threads concerning deleting Old Backups but none have solved my issue. See attached screenshot.

Somehow I've managed to set up a new backup for my PC which I've paused for now. I have tried countless ways to delete the backups that have filled my Dropbox...no joy.

I've gone through the Backup Settings, and I cannot find the old backup to delete:

Can anyone see what I need to do for this?

Mike

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Comments

Walter

Hey @MichaelBokes - thanks for bringing this to our attention.

If this persists on another browser, can you please send us a screenshot of the exact error you're getting when trying to delete your old backups from your backups page directly?

Thanks!

MichaelBokes

Hi Walter,

From the screen shot, you can see the issue is with the PC folder, which is now hidden after I set the backup again. You can see once I began the new backup schedule (In order to try and delete the Download backups) I get this on my Backups screen. Needs Review, have no idea what to do with this, but clearly this is where all my storage issues are.

MichaelBokes

One more screen shot;

This Downloads file Backup contains all the data causing the storage issue. These I cannot delete for some reason.

Jay

Hi @MichaelBokes, what options do you get when clicking the ellipsis (...) next to the backup with 'Needs review' on it?

A screenshot of this would help greatly!

MichaelBokes

Two options on the file, Download or Delete. When I click Delete it wants to take me to Backup Settings. Did that, cannot find the file to delete in there.

MichaelBokes

Jay

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?