Deleting files doesn't free up space in my account

rynalee

Dropbox Plan
Basic
Device
iMac but irrelevant
Operating System/Browser (if using the web)
macOS14.6.1 but irrelevant
Dropbox App Version (if using the app)
N/A

Question or Issue

I keep getting warnings that my Dropbox is "almost full". I only use it for storing UpDraft backups from 2 websites. My Updraft settings (which theoretically direct DropBox what to do) are set to only store the latest 2 backups, but DropBox is storing UpDraft backups from years ago. Even when I delete the old backups, my total storage doesn't go down at all. This seems like a rort to me, to try to get us to upgrade to a paid plan. There are so many similar complaints here. 

Mark

rynalee wrote:

set to only store the latest 2 backups, but DropBox is storing UpDraft backups from years ago

Thats a bug with Updraft - Dropbox wouldnt delete things on its own.

rynalee wrote:

Even when I delete the old backups, my total storage doesn't go down at all

Space is usually recovered instantly, but, can take a few hours if on a Team. 

rynalee wrote:

This seems like a rort to me, to try to get us to upgrade to a paid plan. There are so many similar complaints here. 

It really isnt. The usual one is user error over http://www.dropbox.com/backups due to the poor user interface. 

What does http://www.dropbox.com/account/plan show?