How can I force the mobile app to upload photos on Android?

AmeliaMN

Device

Google Pixel 8
Operating System/Browser (if using the web)

macOS 15.6
Dropbox App Version (if using the app)

454.2.2
Syncing Status

Up to date

Question or Issue

I am re-using the same question title as a question I found from seven years ago. I am experiencing the same issue as the original poster.

I take a photo on my phone, and it does not immediately sync to Dropbox. I am on wifi on my phone, and I don't have any settings limiting upload to certain battery percentages. On my computer it says "Your files are up to date." I can open the app on my phone, navigate to the Camera Uploads folder and pull down to "force a refresh" but it does nothing. Going to the Photos tab at the bottom is even more useless, because you can't pull to refresh. I have to wait hours or days for it to decide to sync, which is frustrating when I want the photo on my computer immediately. 

I don't have any other apps that sync files or photos from my phone. When I go into the camera settings in the Dropbox app, I can even see the most recent photo (the one that won't sync) in the preview, it just does not show up in my Dropbox!

Jay

Hi @AmeliaMN, thanks for bringing this to our attention.

Have you tried following these steps to trouble the camera upload feature on your Android device?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!