Child Item

I wonder if I have more than one account?

Device
Asus VivoBook17
Operating System/Browser (if using the web)
Windows 10 Home/Chrome

I wonder if I have 2 Dropbox accounts?

I have a basic account that says I have run out of storage and I need to update it.

Yet I have a summary of card purchase that shows I paid for Dropbox Plus (11/9/25 to 11/9/26) dated 11/9/25. I also have a credit card statement that shows I paid $119.88 on 11/9/25.

Can someone straighten out this mess? Thanks for your help!

Find more posts tagged with

Payments

Billing

Comments

Megan

Hey @Jaffboy1773, welcome to our Community!

Based on the info you provided it sounds like you have two Dropbox accounts, but let's see what we can find about this.

The first thing you want to do is access your Dropbox account and check this page to see what it states. If you see no relevant charges, and you're also on a Basic plan, that means we'd need to locate the account behind the charge that you mentioned.

I'd suggest using our self-serve look up tool in order to locate the email address behind this annual, Plus payment. Once you locate the email you should then be able to access the relevant Dropbox account.

Keep me posted, and let me know what you find!

Megan

Hi there, @Jaffboy1773!

I'm just circling back to see if you saw my last reply. If you still need any help feel free to reply back to this thread. If your issue has been solved, let us know what worked for you!