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How can our new client merge their multiple individual accounts into a company one?

We are an MSP and we've just acquired a client that uses Dropbox a lot. I assumed (and they led to believe) they were using an Enterprise account but they are not

Each person (12 ish) has their own separate Dropbox accounts; one of which has been used to share "company" data with the others. There is approx 550Gb of this data

What is the best practice to amalgamate these into one "proper" company account with the appropriate users?

If there's any Dropbox staff out there we would be happy to engage with you on a consultancy basis to sort this properly

Simon

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Hannah

Hey @simontranspeed, thanks for posting your question to our Community!

Each person on this team is using an individual Dropbox account and not a Dropbox team account, right?

It would be great if you could clarify that, because with a Dropbox team account, each user still has their own account, but they're all part of a collective team with members and admins.

Also, would you need to have all the info (files/folders) all combined into one folder? If you could give me a few more details on how you'd like things to operate, I could guide you accordingly.

You can contact our Sales team for additional info on this as well.

Thanks!

simontranspeed

Yes that's what I've now been led to believe - they are all individual accounts - when a new person starts they've been told to "get a dropbox account" and then the relevant data has been shared with them

The main man has multiple folders in his account. SOME of these have been shared - the structure of the shared folders needs to be put centrally as is, whereas his personal folders need to remain in hos own account

Each other person, needs to be given an account inside "the company" and any of their own data migrated to their own area of that, whilst maintaining the ability to see the shared info

I hope that makes sense

Hannah

Hey Simon, this does make sense, thanks for the clarification!

It sounds like a Dropbox team might be what you need.

Any individual Dropbox account can be upgraded to a team account and that will be the first admin account.

Then, the admin can invite the rest of the members to the team. That can be new free Basic Dropbox accounts or already existing individual ones.

You can read more about this process here and then the admin can manage team sharing however they want.

I hope this helps!