Child Item

Can't cancel my Dropbox Backup trial from Seagate

Dropbox Plan

Seagate Dropbox Backup + Dropbox Basic
Payment Method

Linked my Card as a payment method
How did you upgrade?

Via DropBox website

Question or Issue

My Seagate comes with a 6 month free trial for Dropbox Backup plan, upon subscribing for this free trial.. I received an email saying:

But I cannot find a way to remove this free trial, I no longer need to use it as I found out that I need to upgrade my Dropbox plan first in order to use it. I have no use of it since 2GB Basic Dropbox plan is not enough for me to backup my 2TB Seagate.

I now want to cancel the subscription trial and delete my account. I am pretty good with technology, so I know how to cancel it but there is no option to do it in dropbox in my account. Nor am I able to delete my credit card details from the account. I have attached screenshots of the email received and my "plans" page. No option to remove this at all!

Kindly assist me to:

Cancel this trial.
Remove my credit card from your billing system.

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Comments

Walter

Hey @hyvaplay - thanks for bringing this to our attention.

I've just reached out via email to have a further look internally, so take a glance at your inbox and we'll take it from there.

Thank you!

juanpeso

Hello I have the same issue. Is this resolved on your end?

Megan

Hi @juanpeso, I just sent you an email in order for us to investigate further.

Reply back to me, and we'll take it from there. Thanks!

Jay Lalwani

Hey @Walter Do You Remember Me I Am Jay I have also got the same issue to cancle dropbox backup plan comes with seagate hdd that time @Hannah helped me on mail and connect me to jake from dropbox support and he cancled my subscription but two days earlier i have recived this email

Accroding to jake your member my plan has de activated but why i am reciving this email if it alredy deactivated that time also i confirm with jake that is my plan cancled or not he said dont worry your plan is de activated you dont chared in future. Now i am confused please help me to re confirm the cancelation of my plan and if my plan is not cancled the cancle my plan with immmediate effect i dont want to be charged. i am sharing some screenshots of my earlier discussions and mail i recived two days ago to help you to give refrence.

hyvaplay

Hi @juanpeso , I have not gotten it solved yet. Still processing with Walter via emails.

@Jay Lalwani have you gotten yours resolved?

Lastly, to the Dropbox Community moderators/admins. Please do not close the replies to this thread before my case is solved.

Thank you, let's all get to a proper resolution.

Nancy

Hi @Jay Lalwani! I can see you’ve opened a new ticket in our system, so our support team will check the status of your Dropbox account and confirm what happened.

I’ve also left them an internal note in the meantime.