Child Item

Two referrals reported as "Ineligible. What can I do?

Dropbox Plan
basic
Device
HP G9
Operating System/Browser (if using the web)
Win10

Question or Issue
I recently send a referral link to two friends, inviting them to join Dropbox. I know both of them never used (nor registered to) Dropbox, but both of them are now marked as "uneligible". I do believe this is not the case: it is possible they showed your systems my same IP address, because in both cases they were using my WiFi at my office, which hides the internal clients' IP address and only shows a single IP address (NAT) to the rest of the Web. Can you kindly further investigate? Thanks.

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Comments

Megan

Hi there, @paegas3, let's jump right into this!

I'm happy to investigate further. I went ahead and opened a ticket on my end for you.

You should be able to check your Community-linked email address for my email. Reply back, and we'll take it from there.

Thanks a bunch!

Dell_Dropbox

For future readers in this thread, a couple of reasons referrals may be marked as 'ineligible' by the system include:

The recipient already has an account with Dropbox
The recipient is registering their account with the same computer or on the same network as you

If you find yourself in this situation please email support so they can look into it!