Large download get interrupted for my client.

ay98182

I have to urgently send a large ProRes file to a client that I’ve already uploaded to Dropbox. The upload worked fine (months ago), but when the client goes to the link and presses download, it works for a while and then cuts off every time! (Before it even gets halfway done) It’s 110GB, so it’s large, but how am I supposed to share it with them if the download keeps breaking down? I have a Professional subscription, and the client is a film production company that has a stable, full fibre connection, so it’s very unlikely to be their internet. Any help greatly appreciated! They’ve tried to download multiple times on different days. 

Megan

Hey @ay98182, let's see what we can find about this! 

Have you made sure that the folder has fewer than 10,000 total files in it? Keep in mind that files within deeply nested folders still count toward the limit.

Have they tried from an entirely different browser, to see if the behavior persists? I'd also suggest that they clear their browser's cache, and disable any plugins that could be interfering with Dropbox.

Let me know what you find.