I can't access folders or files with a cloud icon, when accessing my Dropbox folders.

LesaW

In my Dropbox in one of my folders - I have documents.  To the right of my document - is STATUS  Some are blank -- I can get into this folder

Some have a Cloud -  I receive an error that states - Make sure Dropbox is runnong on your PC, then try again.  Of course it is on my PC - I do not have issues with other documents.

Some have arrows that go into a circle -- This again, I can get into the document.

HOW can I fix the documents that have a CLOUD???

Lesa

Megan

Hey @LesaW​, let's jump right into this!

When did you first notice this behavior? Also, are you referring to the cloud icon shown in this article? If so can you follow these steps but instead of online-only, make sure your files are available offline? 

Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your menu/task bar next to your WiFi.

If you have any step-by-step screenshots of what you described feel free to send them over, in order for me to have a visual too.

Let me know more, and we'll take it from there!