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I need to unshare my business Dropbox folder located in another firm's Dropbox account

Hi, I am the Admin/owner of my personal Business's Dropbox and I shared my entire Dropbox (all files/folders) with another firm and now I can't remove my folder from their Dropbox account, and they are now paying for the storage of the files in my Dropbox, and so am I. Plus they are now having to authorize every client/person I want to grant access to my Dropbox folder. I am trying to gain control over my folder and remove it from their account. Can you please help me with this. Thanks!

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Dell_Dropbox

Hey there, welcome to the community @SusannaLittell

To help me understand, when you say "now I can't remove my folder from their Dropbox account" can you elaborate a little more? What happens when you try to revoke access?

Rich

SusannaLittell wrote:
... I can't remove my folder from their Dropbox account, and they are now paying for the storage of the files in my Dropbox, and so am I.

Could it be that instead of sharing your files with them, you accepted an invitation to join their team? If so, in doing so you chose to merge your account into theirs, effectively making them the owner of the account now (which is why they would be paying for it). When that happened, you would have received a prorated refund for the time remaining on your account.

Assuming this is what happened, then you'll need to ask them to convert your account back to a personal account. It's very important that they follow those steps. If they just remove you from the team then your account would be deleted and they would only have seven days to restore the account.