I can't view online-only files after upgrading to Windows 11.

tadams

I just upgraded my laptop to windows 11 after resisting for a long time.  Now I cannot open any of my dropbox online-only files (especially .jpg and .pdf) and the system says it cannot access those files.  If I make available offline, then the files open just fine.  Please help.

 

Device

Dell XPS 13
Operating System/Browser (if using the web)

Windows 11

Hannah

Hey @tadams, thanks for letting us know about this. 

If you switch the files in question to "available offline" and then back to "online-only", does that fix the issue?

Also, what you see when you hover over the small Dropbox icon in your system tray?

Let me know and we'll go from there.