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Referrals marked as 'Ineligible' when the users accepted the invites to Dropbox

I’m writing regarding an issue with your referral system, which I’ve now encountered multiple times.

I’ve been referring my coworkers to Dropbox through the referral program.

The email addresses of the referred accounts are [Removed as per Community Guidelines] and [Removed as per Community Guidelines]. Both accepted the invitations, but the status is showing as “Ineligible.”

Since we work at the same company, it may appear that we share an external IP address; however, each of us uses a separate desktop computer with a unique internal IP. It seems that this situation might be causing the issue when referring colleagues within the same workplace. I’ve experienced similar problems in the past, and on those occasions, a support representative manually corrected the status and added 500MB of space to my account.

I would greatly appreciate it if your team could review this referral case, explain why it may have been marked ineligible, and let me know if there’s a technical reason behind the system’s decision. Understanding this would help me avoid running into the same issue again in the future.

Thank you very much for your time and support.

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Comments

Jay

Hi @KimSB, thanks for messaging the Community.

As you've noted, if a user attempts to accept a referral from the same network as the referee, then the referral would be considered ineligible.

In order to prevent this in the future, we would recommend for those users to accept the referrals from a different network entirely in order for the quota to be granted.

If you have any further queries, feel free to message back.

Neal

Hi @KimSB,

I just wanted to chime in here and invite you to read our Storage Space FAQs, specifically the one listed under "Why did I not get my referral reward from Dropbox?"

I wanted to just share it in case you or anyone else on the Community finds it helpful.

KimSB

This would mean that even if I recommend Dropbox to my colleagues, that would not qualify for my referrals because we're on the same company network?

That being said, could you at least remove their ineligible status so that I can ask them to retry installing Dropbox somewhere else outside of work?

KimSB

That being said, can you at least remove their ineligible status so that I can ask them to retry installing Dropbox somewhere else outside of work?

Jay

Hi @KimSB, I've sent you an email, please could you reply to it when you get a chance?

JBP118

I've just had the same issue! I reffered a co-worker and they signed up next to me and dropbox marked the invitation as 'Ineligible', how can that be right!

Megan

Hey @JBP118, sorry to hear about that!

I just reached out via email in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thanks!