I paid for a Plus plan via iDEAL, but my Dropbox account hasn't been upgraded.

Nadine11

Dropbox Plan

Basic - trying to update to Plus
Payment Method

iDEAL
How did you upgrade?

Through website - after receiving warning message that I needed to upgrade.

Question or Issue

I just upgraded my account from the Basic to the Plus. I've moved to the Netherlands, so I paid in euros using iDEAL. The money has left my bank account, but my Dropbox account has not been upgraded. What is happening? Please upgrade my account or refund the money.

Nancy

Thanks for your post, @Nadine11.

Since we don’t have any account visibility here on the forum, I’ve gone ahead and logged a ticket for you directly. 

Please reply back to it, and we can check this internally.

See you there!