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I've referred a friend to Dropbox, but the referral has been marked ineligible.

Hello,

I referred my friend to Dropbox (they didn't have Dropbox) and they installed it from the link I sent them and started using it, but I didn't get the extra storage space I should get for referring a friend saying that it is ineligible.

We don't have the same IP address as they are in a different country and we none of our accounts were opened on the other's computer.

What is the reason for them to be ineligible?

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Rich

Jad Nassar wrote:
... they installed it from the link I sent them and started using it, but I didn't get the extra storage space ...

Did they install it on a computer or a mobile device (phone, tablet, etc.)? It needs to be installed on a computer, and one that has never had Dropbox installed previously.

Jad Nassar

They installed it on their laptop which has never had Dropbox before

Hannah

Hey @Jad Nassar, can you also ask them to make sure that they've verified their Dropbox email address?

Nancy

Hey @Jad Nassar! Were you able to resolve this in the end? If not, let us know and we’ll be glad to further help you.