Child Item

iPhone camera uploads stopped uploading since April 2025

Device
iPhone 16 Pro
Operating System/Browser (if using the web)
IOS 18.6.2 (latest)
Dropbox App Version (if using the app)
440.2.2
Syncing Status
No status. "Camera Uploads > on"

Question or Issue
I went to check my iphone photos in dropbox and realised that I've had no further images since 1 April 2025. According to the camera uploads settings I have it toggled "on" and upload come from "camera roll" + "all photos" + including videos "on". The only option I have is: "turn off camera uploads". I have plenty capacity remaining on Dropbox and I am unsure how to restart photos taken since April 2025. Any clues.?

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Camera Uploads

Mobile

iOS

Agree

Comments

Hannah

Thanks for bringing this to our attention, @Chris W.25.

Can you please turn the Camera Uploads feature off and then turn it back on, to see if that helps?

If not, try restarting the device itself and let us know how it goes.

Thanks!

Chris W.25

I appreciate your help. I tried this and it made no difference. I did go one step further and sign out of the account and sign back in, but now I have an error showing up. I have attached images of the error response and I think I have made matters worse now. This has not changed overnight, so it appears to be a permanent fixture now.

Any thoughts would be appreciated.

Hannah

Hey Chris, thanks for the update here.

This icon is related to our 'offlining' feature, which allows you to access files on the Dropbox app while not connected to the internet.

If you need the Camera Uploads folder to be available offline, I'd suggest making the files in it available offline one by one and in batches, to avoid this error.

To see if we can fix this error now, can you please follow these steps to remove the folder from being available offline?

Let me know how it goes.

Nancy

Hey @Chris W.25! I’m just checking in to see if you need further assistance here.

Let me know.