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My account is over-quota but there are no files to delete to free up space

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Device
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Operating System/Browser (if using the web)
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Dropbox App Version (if using the app)
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Question or Issue
My account is over-quota but there are no files to delete to free up space

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Storage space

Comments

Hannah

Hey @pb5558, thanks for your post today.

Is it possible that you have any backup files or shared folders that are taking up your space?

Let me know what you find!

pb5558

I thought I'd deleted all files but don't know how to find any back up files. I've tried to follow instructions from the 'Help' section. The files/folders keep reappearing after I delete them.

some screenshots

Dropbox Plan
Basic
Device
iMac and iPhone 15
Operating System/Browser (if using the web)
MacOS Sequoia 15.6.1
Dropbox App Version (if using the app)
440.2.2

Neal

Hi @pb5558,

While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page.

It covers "My account is empty but Dropbox says it's full".