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Why am I exceeding my limit if I have zero files on my account?

Hello,

I am a BASIC account holder and I continually get emails notifying me that I have exceeded my 2G limit and need to upgrade. However, when I login to my account there are NO files or folders. I would be happy to delete whatever is causing me to "exceed" my limit but how can I if there is nothing there? I don't use DropBox for anything except when/if I have a client who wishes to share something with me temporarily. Can anyone help me empty my account? Thank you!

NOTE: I have deleted the app from my phone. I use Windows 11 and below is a screenshot showing that my DropBox is empty

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Comments

Jay

Hi @regenerative rebecca, thanks for joining the Community!

Is it possible that you have a shared folder on your account, or a Dropbox Backup running in the background?

You can see where your quota is being used up from this page on your account.

Hope this helps to clarify matters!

regenerative rebecca

Thanks @Jay From the link you shared it does look like the space is being used by a "Device Backup" but I have no idea which device or how to turn that off. Can you help with that as well?

Jay

Thanks for the info. You can delete your Dropbox Backup by following these steps when logged into your Dropbox account.

Neal

Hi @regenerative rebecca,

While you look into this, I'd recommend that you, or any other Community members experiencing the same issue, read through our Storage Space FAQ page.

It covers "My account is empty but Dropbox says it's full".

valdal224

I have nothing in my account, but still says i need to upgrade.

Megan

Hey @valdal224, thanks for posting here today!

In regards to the prompt asking you to upgrade your account: did you receive an email about this or a notification inside your Dropbox account?

Is it possible that you're seeing this when trying to add new shared files/folders to your account?

If you made sure that the notification is linked to the same Dropbox account as the one you sent me a screenshot of, and that you don't have two Dropbox accounts one of which is running out of space, please feel free to ignore it.

Based on your screenshot, it seems that this Dropbox account you're referring to has plenty of space still.

Let me know more!