I have had a folder deleted by Dropbox. It contained important information that I need to have restored. I have a Basic account and Dropbox Support have not responded to my emails. Any guidance appreciated. I was nowhere near my storage limit.
Hey @CJAPA - sorry to hear about this.
If you've ensured that you're looking at the correct Dropbox account, can you please take a look at your deleted files page and the events page and let me know if you see any signs of your missing folder there?
If it was a shared folder, you can have a look at your sharing tab as well.
Let me know what you find and we'll take it from there.
PS: If you'd like me to look into your support tickets as well, feel free to share their IDs so that I can look them up in our system.
CJAPA wrote: I have had a folder deleted by Dropbox.
I have had a folder deleted by Dropbox.
How long ago was it removed and did you get emails warning you?
Dropbox only deletes data if you are over quota OR the linked account is over quota (i.e. its a shared folder). They do warn this is happening and if it does happen the deletion is, as emails say, permanent. There is no way to recover via Dropbox.
