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I was invited to join a team, but I want to get my individual account back.

I had a personal subscription plan with 2 TB earlier, and one of my clients has added me to their Company DB account recently.

This is my 2nd time that the Admin of that company has deleted my account from their and now I cannot get my old files since I have re-registered with my email (xxxxxxx@gamil.com) to try to get my files promptly. Now I have a brand new account with 2GB of space.

I have already requested to add me to their company account again, then I can leave it by myself after restoring my files, hopefully.

Could you guys please help me out to correct this issue and get my Files back with the previous account?

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Comments

Jay

Hi @Isuru W, thanks for bringing this to our attention.

In general, a Dropbox team admin has the ability to recover deleted users from their team within 7 days to restore the content.

As this is something that needs to be done on their end, have you contacted the team admin to follow these steps to recover your old account?

Keep me updated with any progress!

Isuru W

Hey, thank you for the prompt reply @Jay

I have already informed the team admin, and he is still not responding. I am afraid that this will take more than a week, and I will lose all my files forever.

Is there anything that we can do if the team admin doesn't respond, but I need to recover files from previous subscriptions within 7 days?

Megan

Hey @Isuru W, just wanted to check if you had any updates on this.

I'm afraid that without the admin's help, our hands are tied as to how this works. They'd need to take action on their end, in order to restore your content.

Isuru W

Hey @Jay , thank you for following up on my issue.

Still, Admin has not responded to me yet, and I am afraid that they will be late in restoring my account. Just curious if I can have more time from DB till Admin responds.

Rich

Isuru W wrote:
Just curious if I can have more time from DB till Admin responds.

That's not possible. The seven days is not an arbitrary number that can be changed. The system is programmed that way and can't be changed easily, nor can it be changed for a single person. The only option you have is to get in contact with the team admin. Perhaps you can reach someone else at the same company so you can stress the importance.

Isuru W wrote:
I have re-registered with my email (xxxxxxx@gamil.com) to try to get my files promptly.

If that new account is still using the same email address that was on your previous account, I'd change the email address on the account so there's no conflict when the team admin restores your account.

Isuru W

Hey @Megan Team admin has already added me to their DB team. However, now I have a brand new account, and all of my previous files are gone.

How can I get my old files back?

Isuru W

Hey @Rich Team admin has added me to their DB team yesterday. However, now I have a brand new account, and all of my previous files are gone.

How can I get my old files back?

Megan

Hey @Isuru W!

If your files were transferred upon your initial removal, you can have the team admin, or the person the files were transferred to, share them back with you.

That said, since we don't have any account-specific visibility, it might be best to get in touch with our support team directly.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Keep me posted!

Isuru W

Hey @Megan !

Thank you for all your support. The admin has recovered my old account, and the files are now on the DB team. To avoid such kind of issues, anything I can do in the future?

Mark

Isuru W wrote:
To avoid such kind of issues, anything I can do in the future?

Make sure you read the prompts and messages when clicking on links - the process when joining a Team explains it clearly what happens when ou join and almost tries to force you to do a new account.

If they still want you on the Team set up a second email and THEN join using that email.

After you do that you can link the two accounts together so you can view on one device: https://help.dropbox.com/account-access/link-unlink-two-accounts

Rich

Isuru W wrote:
To avoid such kind of issues, anything I can do in the future?

And if you absolutely must join the team with your existing account, when it's time to leave make sure the admin knows that they need to convert your account back to an individual account, and not just remove you from the team.

Isuru W

Hi, @Rich I have asked the admin to convert my account back to an individual account and remove me from the team. And he did as I said. also sent this article.

https://help.dropbox.com/account-access/convert-to-individual#For-Dropbox-team-accounts

However, after being removed from the group, I now again have a brand new account with 2GB, and none of my files are there.

How can I get my files back, and any advice we need to follow, please?

Walter

Hey @Isuru W - sorry to hear you're still having issues with this.

Can you please confirm that you had your files back when you were re-added to the team and that your team admin followed the steps outlined in the video in this Help Center article when they removed you from the team?

Isuru W

Hi @Walter Thank you for getting back.

I have already forwarded this link to the admin, and he said he followed the steps as it say. But still, I have a Basic account. Is this something my subscription is not there anymore?

Walter

Your team admin must have transferred your files to another account when they first removed you from the team then @Isuru W

Can you check with them if they can find them anywhere to re-share them with you?

Rich

Isuru W wrote:
Is this something my subscription is not there anymore?

It's expected that your subscription is no longer active. When you joined the team you would have received a prorated refund for the time remaining on your account. When you leave a team you'll be back on a Basic account. You can resubscribe if/when needed.

Isuru W

I have forwarded this message to them. Not sure how they did. But said they have followed the instructions from the given link.

https://help.dropbox.com/account-access/convert-to-individual#For-Dropbox-team-accounts

Isuru W

Yes, @Rich when they added me to their DB team, I was refunded. Just curious if I pay, can I get my files back as Admin says he did, according to the link.

https://help.dropbox.com/account-access/convert-to-individual#For-Dropbox-team-accounts

Rich

Isuru W wrote:
Just curious if I pay, can I get my files back as Admin says he did, according to the link.

Paying has nothing to do with your files. Your team admin is the only one that can potentially recover your files for you.

When you were first removed from the team, the admin had the option to transfer your files to another account. If they did that, then that person may be able to share them back to you.

Isuru W

Thank you, @Rich I have already asked them to re-add me to their DB team and follow the steps in the video to leave me as an individual account. I will update you as soon as they respond.

Isuru W

Hi, @Rich the Admin has invited me to join their DB team again, and I have accepted. Now that all files are there, is there any way I can leave the team with my files without losing any of them, without involving an admin person? Seems he and I can only access my files.

Hannah

Hi from me as well, @Isuru W.

If you'd like to be removed from the team and return to an individual Dropbox account, only the admin has the ability to do that for you.

They'll need to remove you by following the steps in this article.

This will remove you from the team, but you'll keep your account and your personal files. In the article I linked, you'll see exactly what data will be transferred to the individual account and what won't be transferred.

I hope this helps!