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"We’ve interrupted your sharing activity" error - what can I do?

Hi,

My sharing has been suspended but I'm not clear why? Read the help center article but I'm still no wiser on what action I need to take to get it back... Any advice would be gratefully received!

This is the message I receive:

We’ve interrupted your sharing activity. For details or to contact support, read our help center article...

Thanks

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Hannah

Sure thing, @MerlinAwards, I just emailed you. See you there!

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Mark

MerlinAwards wrote:
We’ve interrupted your sharing activity. For details or to contact support, read our help center article...

Is this the first time its happened? If so its possible that its due to using up too much bandwidth and so you need to just ride it out. It'll usually clear within 24 hours.

If it lasts beyond that you need to contact support as it could be a false positive flag for Malware.

MerlinAwards

Hi Mark,

Thanks for your speedy reply. Yes - this is the first time it has happened (had an account for about 5 years). I have left it for over a week in the hope it would sort itself out but nothing has happened. Not sure how to contact support - I seem to get in a loop that sends me back to the article each time! Any advice on how to get in touch with them???

Thanks

Hannah

Hey @MerlinAwards, can we send you an email, so we can check out your issue internally?

MerlinAwards

Yes - please do contact me!

Hannah

Sure thing, @MerlinAwards, I just emailed you. See you there!

RiccardoR

I've got the same issue here. I'm on a mac, using Dropbox since YEARS, never such an error. Basic plan.

Lately I'm using it only to store my screenshots. I'm not sharing them with anyone, so I don't think is a bandwidth problem. I Didn't change anything in my routine (neither reinstalled/added softwares on the computer).

Walter

Hey @RiccardoR - sorry to hear you're having issues with this.

Is this your first time getting this error and did you receive an email from Dropbox informing you about it perhaps?

RiccardoR

Yes, first time. I didn't receive any email from Dropbox about this.

Walter

I see, thanks for the update @RiccardoR - most appreciated.

If you're still getting this error, let me know and I'll reach out via email to investigate further.

RiccardoR

Hi, thank you for your kindness. I'm still having the issue.

Nancy

Hi @RiccardoR! Sorry for jumping in here.

Can you please refresh your browser and try to share a file now? I’d like you to send me a screenshot of any errors you’ll receive next, so that I may have a visual and log a ticket for you.

Farnaz12

Hi I hope you help me too.I am receiving the following error when trying to share a folder Could not complete the share. We have interrupted your sharing activity.I am not sure why this is happening. Please let me know how to fix this or what I should do. It is the first time I have had this problem in 2 years.Thank you!

Hannah

Hey @Farnaz12, thanks for letting us know and sorry to see that you're having an issue.

I just sent you an email, so we can investigate this further internally.

See you there!

Farnaz12

Thanks a lot. I received your email and replied.

Best

Marrazzo

Anche io ho lo stesso identico problema da una settimana. Come posso risolvere?

Nancy

Ciao @Marrazzo! Jay ti ha risposto qui e ti ha inviato un'email. Per favore, rispondi il prima possibile.
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Hey @Marrazzo! Jay has replied to you here and has sent you an email. Please reply to it, as soon as you can.