I have a "Plus" subscription, I was on the site during the week of 3/6. Currently, I cannot see any of my folders or files. I do not recall receiving any notifications about a bill being due. Help is greatly appreciated.
Its almost certain you've upgraded a different account
Use https://help.dropbox.com/billing/find-credit-card-charge to see what account it is using the info from your card statement.
Hi @Michael Hollister, thanks for bringing this to our attention.
Could you check the events page or deleted files page to see if there were any changes to your account?
Are you certain that you're logged into the correct Dropbox account?
This will help me to assist further!
Hi Jay, thanks for your help!I'm logged into the correct Dropbox account. Also checked the deleted, and nothing there.Also, I see nothing in the Events page. I had bookmarked a specific folder area in Dropbox and used that. signed in the same bookmark from before, I land on this empty account (no folders). Last week, I had full access.
This is an example, when I tap a link from my history, it shows the main folder, flashes, and then goes back to a non "plus" account.
The above is a history snapshot from around Feb 12. I could view and access many folders/photos
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
Hi Jay, there are no invoice or receipt within the "this page" in my account. I did not upgrade via Dropbox, or the mobile app. I will need to check the bank records this evening. Will then resume this conversation on Tuesday. Thanks!
Hi Jay, I have been charged and paying Dropbox via my charge card. This is for a Plus subscription, and I'm paying each month. My most recent receipt is for Feb 28, 2025.My next billing should be around March 28. With this information, can you restore my subscription and access to all of my files?
Mark, many thanks for your help, you are right, Bravo!
