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How can I recover files from a deleted account?

I had a premium account for years. All of my files were on it. Then I decided to try Dropbox business so my band and I could work on stuff. It ended up just being too expensive. I just got on after a long time and EVERYTHING is gone. Every last file. I found that I got some emails regarding a possible deletion…however they went into spam. I just found that out today. Is there ANYTHING I can do?

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Jay

Hi @Adevinneystoner, thanks for bringing this to our attention.

When was the last time you logged into your account prior to today?

Do you see any information on the events page?

This will help me to assist further.

Adevinneystoner

Well, the only solid date I can find is just when I got an email that I signed into a new browser. That date is 9/5/2023. I would think I would have accessed the account after that, but I can’t find concrete proof of any other sign ins.

Jay

Do you see any other login attempts on this page on your account?

Adevinneystoner

Sorry read this then got distracted by other things lol. The account was a personal account. I created a business account and it pulled in my personal. What was on business is all backed up. The personal, I might be somewhere, but it’s literally my entire graphic design and 20 years of my bands art. If I lose that…that would suck

Adevinneystoner

And to answer your question. There is a login in September ‘24 and again in Feb.

Mark

Once an account is deleted it is not possible to recover the data from Dropbox - you are warned this multiple times before you can delete an account.

If you created a business account and merged the personal one in to it (again you are warned, and almost forced, to try and set up a new account) it MAY be possible to restore it via the Admin control panel.

As you were warned the data was being deleted unfortunately its not recoverable. Sorry