I need these files ASAP!
Hey @ColeM let me also jump in here!
Since you're on a paid plan, I'd recommend contacting our Support directly about this.
I'm suggesting this route, since they'd have more tools, and better visibility on the account's content in order to guide you and give you the appropriate next steps.
If you wish, we can always continue here, or I can open a ticket on my end for you. Thank you!
Hi @ColeM, thanks for bringing this to our attention.
Was this folder a personal folder, or a shared folder?
This will help me to assist further!
It was a shared folder. However, I tried logging into our main admin's account who created the folder (he gave me his log in) and I'm running into the same issue.
The only place I can see the deleted folder is clicking on the All Files settings wheel and clicking "show deleted files." When selecting the folder, there is no option to restore the folder. If I double click the folder, there is an option to click restore, but I keep getting an error stating "There was a problem completing your request." There is no log in the events page of the folder being deleted. I can't see it in the deleted files, and I can't see it in the shared folders. This is both true of my account and the account creator/admin's account.
Can you please help. Our team needs to access these files by tomorrow morning.
My hopefully theory is that the file is very large to delete so it's taking hours to show up on the backend? I deleted a folder with nothing in it as well that I created, and I am having the same issue. I tested it with creating documents in my folder, and I have no issue restoring at all.
Please let me know if you need any other information, but I really need to be able to fix this issue tonight as it's our whole company's shared folder.
And thank you! @Jay
@JayI appreciate your help. I was wondering if you were able to find a solution here or an update?
Hey there @ColeM , and welcome to the Dropbox Community 🎉.
I'm Theresa a Community Manager here at Dropbox HQ and I just wanted to check in and see if our support team was able to resolve your issue 👩💻. I hope everything’s all sorted, but if not, just give me a shout, I’m happy to help.
T 😺 (Dropbox Community Manager)
