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Files show a cloud beside them and won't let me upload to other transfer tools

Hi,

I am having a problem with my photographic files saved in dropbox. I have a fully paid subscription.

The files are showing in dropbox with full file sizes but when I try to upload to another platform they show up with 0 bytes. Also, I cant see the thumbnails of the photos so it is difficult to select individual files as I can not see which photo is which without going back to dropbox and recording each individual file number which is a total pain. This never hapened before.

I would be greatful if you could shine some light on this, adding screenshots below.

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Mark

Image really helps, thank you!

Those files are marked as 'online only', so, if you follow this it will download them locally for you and you can open and use as you want.

Cliodhna3

Hi Mark,

Thanks for your reply, I am assuming then -computer space wise- they will be taking up space on my computer once downloaded locally? Perhaps a stupid question but the on dropbox but still on your computer thing really confuses me , although now I think I have my head around it.

Megan

Hey @Cliodhna3, welcome to our Community!

No question is a silly question. That's why we're here after all.

You're correct. If you choose to make these files available offline, then they'll be downloaded locally to the device and therefore their size will no longer be 0kB.

If you have any other questions, I'm always here for you.😇

Cliodhna3

Hi Megan,

Thank you! Okay, can I do that with individual folders or are the all either on or off?

Megan

Thanks for your fast reply @Cliodhna3!

You can choose to have different settings for each folder, or files within that folder. That's entirely up to you. 🤓

Cliodhna3

Super, thank you for your help Megan

Cliodhna3

I have one more burning question before I leave. Is it possible to unshare shared folders if you are the owner?

Megan

I'm running to the rescue of this burning question @Cliodhna3.

Yes it is. You can read a step-by-step about this at the relevant Help Center article.

Cliodhna3

Thank you so very much Megan, I’ve been trying to figure that one out for a while!!

Much appreciated

Megan

Any time @Cliodhna3!

Let me know if you need anything else!