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I changed the letters of my drives and now I get an error when deleting them from Dropbox Backup.

AdibA-303

Hi All!

I am new to the DropBox forum.....

I have changed the drive letters to two of my drives that were monitored by DB.

And now I can not delete those drives from my DB-backup schedule.

I delete them, and they keep re-appearing after one minute, and a message saying they could not be deleted.

I have tried to put the original letters back on those drives. But still not able to delete those drives.

Looks like I have confused the system. LOL

Does anyone have an solution to this?

Is this forum monitored by experts from DropBox?

Because this must be a software issue. Thanks

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Jay

What happens when you attempt to disable the other folders from the backup when you manage the backup directly?

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Nancy

Thanks for posting for the first time on our forum, @AdibA-303!

Can you send me a screenshot of how these drives appear on your computer now, since you’ve changed their letters back to the original ones? You can hide any other info you don’t want to be visible publicly on the forum.

I’d also like a screenshot of the error message you see when following these steps to delete your Dropbox backups.

We’ll go from there.

AdibA-303

Hi Nancy

Thanks for getting back to me so fast!

I can make some screenshots, but now I cant find the place where I was deleting my external drives. I think it came up automatically when I connected my external drives, and asking me if I want DropBox to monitor a folder there. So I have created a folder and told DB to monitor that one folder, I have named DropBox-Backup-Folder. But then later I have noticed that DB was monitoring the whole drive, not just the empty folder I have created and selected, for future use, when I was going to put some important files there. The whole drive is too big for DropBox. One is 1-TB the other is 2-TB. So that is why I wanted to delete the drives and just select one folder later. And that is when DB was having problem deleting those drives. And it could be because I have changed around some drive letters on my computer, because this is a fresh install of Windows-11 from 2 days ago, and I am still organizing everything. Later I will not be changing drive letters.

But for now, how do I get back to the backup-selection window? Because it does not come up automatically anymore, when I connect an external drive. I have been looking all over DropBox for 20 minutes and I cant find it. Thanks. AdibA

Jay

Hi @AdibA-303, are you able to access your backups from this page and manage them from there?

Could you also try accessing the backups from the preferences in the Dropbox desktop application?

AdibA-303

Hi Nancy

Thanks for getting back to me so fast!

Nancy

Hi again, @AdibA-303! Did you get a chance to check out Jay’s reply here? Are you able to see your external drive in the links he’s provided?

Other than that, if you have any screenshots you can send over, feel free to copy paste them in your message box and I’ll have a look at them.

AdibA-303

Hi Jay, thanks for the suggestions. Yes I was able to delete those drives.

However something is wrong with the DB software, because I have chosen only one empty folder to be backed up, on those drives, for future use. But in both cases the whole drive was backed up. One of them consisting of 4.5 GB data. I did not ask for this. Thanks again AdibA.....

Jay

What happens when you attempt to disable the other folders from the backup when you manage the backup directly?

AdibA-303

Yes, I have been able to delete those drives now.

Thanks guys and Gals for all the help! Cheers!

AdibA-303

Yes, I have tried that. First it appeared to be working, but after about a minute I got an error message, that it was not able to change that, so all folders were still checked as being backed up. But this is not an issue now because I have deleted all those drives from the Backup. Thanks for your help! AdibA