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My account has been taken over and I need help

My account was hacked this morning. I received an email stating that my email was changed. All of the files are gone and I am no longer dropbox plus - downgraded to basic.

Please please please DROPBOX help me - I use dropbox for my business and all of my business files are now deleted off of my account and off of my computer because my computer was linked to dropbox through the desktop app. Please help me. I need to get this fixed ASAP.

Dropbox is completely unreachable and unresponsive.

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Walter

Hi @erinrg - sorry to hear about this.

I'd recommend getting in touch with our support team directly through this form for further assistance.

Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.

If you come across any issues or need further assistance along the way, let us know and we'll take it from there.

erinrg

I have - three times. No one is responding. I utilize this account for business. This is unacceptable. When submitting the form it says that the response will be in 1-2 business days. That is not ok - I see the email that it has been changed to. The password has been changed. The only reason I can see this is because i am still logged in with the desktop app. This needs to be rectified now.

Rich

erinrg wrote:
I have - three times. No one is responding.

Don't keep opening new tickets. Each time you open a new ticket, you're moving yourself back to the end of the queue. You need to be patient and wait for a response.

What are the ticket numbers for the tickets you've already created?

Mark

erinrg wrote:
When submitting the form it says that the response will be in 1-2 business days. That is not ok

If you are a paid member it is often quicker, however, free users will take longer to reply to.

erinrg

I am a paid member but my account was hacked so I had to sign up again as a basic member just to submit the inquiry.

Mark

erinrg wrote:
I am a paid member but my account was hacked so I had to sign up again as a basic member just to submit the inquiry.

Ah, unfortunately then its just a waiting game.

Unless, if you are still logged in on your desktop you log one via that and reference one of the other tickets (closing duplicates as Rich said).