Moving files on my desktop to the trash deletes them immediately instead.

Hi Jay! All other folders are behaving normally. If I drag a file to the trash, it appears in the trash. It's only when I drag a file from the desktop to the trash that it is deleted immediately.

Walter

Hey @dropitlikeitshot1 - thanks for clarifying that for us.

Can you also let us know the version of the Dropbox desktop app as shown in your menu bar?

Also, are you able to move the files normally via the backups page instead?

215.4.7202

I've never used the backups page before. But when I delete a file from the desktop on the backups page, it does not go into the trash, it is deleted immediately.

Hannah

Hey @dropitlikeitshot1, I hope it's okay for me to jump in here.

Just to test things out, if you quit the Dropbox app and try to reproduce the issue, does it persist while the app is closed?

Interestingly enough....... when I quit the Dropbox app, it works normally. Files deleted from the desktop up end up in the trash.

When I relaunch the Dropbox app, the issue is gone! Files deleted from the desktop up end up in the trash.

Hannah

Glad to hear that, @dropitlikeitshot1!

If the issue comes back, don't hesitate to let us know.

Unfortunately, the issue has come back!

Hannah

Sorry to hear that, @dropitlikeitshot1!

I'm assuming closing the Dropbox app and then re-launching it, doesn't do the trick this time, right?

Can you also let us know which version of the Dropbox app you're using now?

First thing I tried, but that didn't do the trick this time

222.4.5042

We might need to check this internally, if you don't mind @dropitlikeitshot1.

Can I send you an email, please?

Sure thing!

Hi @dropitlikeitshot1, thanks!

I just sent you the email! 📩

I'll see you there.

I have the same issue as OP (running Dropbox on Sonoma 14.7.6 on a 2021 MacBook Pro). But I want to add: if a Dropbox folder is added to the Dock, dragging a file from the folder (in the dock) to the Trash deletes the file rather than trashing it, but without the warning pop-up. Non-Dropbox folders do not exhibit the same behavior when added to the Dock. Trashing from a Finder window behaves normally.

btw @dropitlikeitshot1 did you ever get a resolution to this?

Try quitting Dropbox app and relaunching. If that doesn't work, try excluding your desktop from being backed up, and then re-include it. both have worked for me.

No dice, unfortunately! (With the Downloads/Dock issue specifically.)

cassaperk

Try disabling Desktop backup in Dropbox or moving the file to a non-backup folder before deleting it should help restore normal Recycle Bin behavior.

Hey @paleshadow691, sorry to hear you're having issues with that!

Did you also try what @cassaperk suggested? If this doesn't work either let me know and I'll send you an email in order for us to investigate further.

Thanks!

I don't have Desktop backup enabled to begin with. I'd be glad to email to investigate further. In any case my actual concern is with the "trashing from Dropbox folder in dock" version of the issue and not the Desktop issue.