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I can't use Shift + delete for my folders due to new "delete for everyone" pop-up message.

I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin. This seems to be connected to this new popup about asking if I'm sure I want to delete for everyone. Which is very strange, because this is NOT in a folder I've shared with anyone else.

Any ideas on how to fix this? Or how I can report this to Dropbox directly?

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MultiKoopa

full uninstall and reinstall fixed it. Thank you!

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Nancy

Hey @MultiKoopa, thanks for your post.

As a first, can you send me a screenshot of the pop-up you keep receiving?

I want to have a visual and go from there.

Let me know when you’re ready.

MultiKoopa

Well, no, I can't. I already checked the box to never show that again, and there doesn't seem to be an option to "uncheck" that in the settings that I can see.

Rich

MultiKoopa wrote:
I am unable to shift+delete any folder inside my dropbox folder so I can skip the recycling bin.

What happens when you try?

The "delete for everyone" dialog shouldn't have any impact on the ability to permanently delete a file or folder in Explorer. I do it all the time and I also checked the box to never show that dialog again.

MultiKoopa

Just... nothing. Here's a video:

removed

Rich

MultiKoopa wrote:
Just... nothing.

Exit the Dropbox application from your system tray and try it again. If you get the same result, it's likely nothing to do with Dropbox.

MultiKoopa

nope, works just fine to shift+delete a folder inside my Dropbox folder if the tray application/icon is closed. As soon as I open up the Dropbox app again, the problem returns. It's definitely the Dropbox app doing it.

Hannah

Hey @MultiKoopa, if you come across the pop-up again, please send us a screenshot.

Just make sure to either attach it to your reply from the camera button, or send us a Dropbox link to the screenshot, otherwise we won't be able to access it.

MultiKoopa

I don't know how to make it appear again once I checked the box to never show it again. Can you explain that to me?

Hannah

Can you try the following and let me know if it works?

Open your Dropbox preferences
Go to the Account tab
Hold Alt+H on your keyboard and you should see an option for file system warnings
Check or enable the option

MultiKoopa

@Hannah ok I did this.

Now after resetting the file system warnings... This happens the first time I just press delete:

Shift-Delete now shows the this popup:

but... pressing "Yes" doesn't actually do anything; doesn't delete it.

Shift+Delete again shows this:

and pressing Yes still does nothing.

Megan

Hi @MultiKoopa, one more thing, please.

Would you mind clarifying the version of the Dropbox app that you're using along with your OS? I just want to make sure you're not using a beta version, that could be causing that behavior.

MultiKoopa

Windows 11 Pro, version 23H2, OS build 22631.4460

Dropbox v212.4.5767

Hannah

Hey @MultiKoopa, if you just reinstall the Dropbox app, does the delete option still not work?

MultiKoopa

full uninstall and reinstall fixed it. Thank you!

Theresa

Hi @MultiKoopa I am glad to see that you got your issue successfully resolved using a reinstall.

By the way, I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻. If you're open to sharing, I’d love to hear how you use Dropbox daily and which features you rely on 🙌.

You never know, we might even be able to share tips to boost your productivity 💪.

Looking forward to hearing from you,

T 😸 (Dropbox Community Manager)

MultiKoopa

Well, unfortunately, the problem is now back. Was there an update in the last 2 months? Will I need to uninstall and reinstall it every time to fix this?