Shared links can't be opened by people I send them to

MThomson

Hi, as of some weeks, when we share links of a folder to an external user (clients), they are not able to access the folder and have to request permission. We have all permissions open, so it's not a configuration issue. 

Please if you could review what is happening and or indicate how to solve this issue, due that we are needing to recur to other sharing pages, which is not the idea.

Thanks!

cjones50

Sorry to hear of issues.  Have you tried the Help Center?

Here are some troubleshooting steps and this would save time as I wouldn't have to ask so many questions. See this article https://help.dropbox.com/share/shared-link-stopped-working

You can see this link to my search results of possible issues that you are having. https://help.dropbox.com/search-results#q=shared%20link%20not%20working&t=HelpCenter&sort=relevanc

Let us know the result and also view the need more support on the right-hand side.