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I get this message "Error in call to API function ... We’ve interrupted your sharing activity", why?

Error in call to API function /2/sharing/alpha/create_shared_link_with_settings: We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.Learn moreClose

I can't get the link for sharing

So what can i do?

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Jay

Hi @famkong, thanks for bringing this to our attention.

It sounds like your sharing activity has been interrupted due to the information in this article.

Generally, sharing of links would be paused for 24 hours, and subsequent breaches would take longer to resolve. Have you tried removing any recent file that you tried to share?

This will help me to assist further!

All comments

Jay

Hi @famkong, thanks for bringing this to our attention.

It sounds like your sharing activity has been interrupted due to the information in this article.

Generally, sharing of links would be paused for 24 hours, and subsequent breaches would take longer to resolve. Have you tried removing any recent file that you tried to share?

This will help me to assist further!

famkong

My dropbox is still much space I just copied files from USB to Dropbox. I want to share with my friend, but it has notis (image)

I guess the file is infected with a virus. Now what should I do?

Jay

It should take 24 hours for the pause on your shared links to be lifted. You can also try deleting the files that could contain any viruses in them to help with this process.

famkong

I was banned 😭