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Restoring deleted files

I recently got a new iPad because my old iPad broke, I synced everything but for some reason ibis pains won't sync between the iPads. I remember a month ago I used this to sync my artwork between my phone and iPad but I deleted the files afterwords. Is if possible for you to restore those files for me? Thank you

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Mark

As long as you deleted them less than 30 days ago, assuming that you are a free user, you can do it yourself via https://help.dropbox.com/delete-restore/recover-deleted-files-folders

If its over that I'm afraid it isn't possible.

Paradell

I had a subscription but then I canceled it going back to free, the 30 days unluckily just past like JUST. But I bought a subscription again so can I get it back?

Mark

@Paradell wrote:
But I bought a subscription again so can I get it back?

No, sorry.

Purchasing does not retroactive anything.

You would have needed to have the subscription at time of deletion and kept it. Once you stop paying any files over 30 days are unrecoverable.

Paradell

Disappointing but thanks anyways, is there a way to contact someone who works there about it like they have some database that keeps if for even longer?

Mark

@Paradell wrote:
Disappointing but thanks anyways, is there a way to contact someone who works there about it like they have some database that keeps if for even longer?

They dont. They've publicly said this on here lots if you hunt around.

Think about it this way - they are stating they are removing files after a set date if they didn't do that and data was hacked or leaked in a breach it would cause HUGE legal issues. They'd also never make money as people just wouldn't upgrade and would only do it when they need to recover stuff.

Paradell

I guess 😕 I’ll just try contacting the ibis paint team I guess. Thank you anyways