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How can I redeem the 50% Discount for Dropbox Plus with Adobe Creative Cloud?

I have both an Adobe Creative Cloud and a Dropbox Plus subscription. I recently saw that I could be saving 50% on my Dropbox Plus sub.

It has only recently renewed but as my work situation has changed I need to cut some costs while I seek new work.

I want to keep my subscription but want to take advantage of this offer I'm entitled to.

Could someone let me know if they've been able to do this? When I click Redeem Offer it says I already have a Dropbox Plus plan.

I've been paying for Adobe for 30 years and Dropbox for 15 years.

Many thanks!

https://creativecloud.adobe.com/cc/discover/article/creative-cloud-perks?promoid=T32PLP96&mv=other&locale=en-AU

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Accepted answers

Hannah

Thanks for posting your question to our Community, @Measle.

Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.

It works for existing users, just not the ones that have already purchased their plan.

Let me know if you have any questions.

All comments

Hannah

Thanks for posting your question to our Community, @Measle.

Indeed, this promotion with Adobe does exist, however, it cannot be redeemed if you're already on a Dropbox Plus subscription, just like the error message mentioned.

It works for existing users, just not the ones that have already purchased their plan.

Let me know if you have any questions.

ophanim

same scenario, i cancelled my dropbox which is scheduled to end on Aug 31, 2024. It is September 1 2024, and i cannot implement the Creative Cloud - Dropbox plan. is there any way to apply this promotion?

Mark

@ophanim wrote:
same scenario, i cancelled my dropbox which is scheduled to end on Aug 31, 2024. It is September 1 2024, and i cannot implement the Creative Cloud - Dropbox plan. is there any way to apply this promotion?

You'll almost certainly need to wait for Dropbox to downgrade you which can take a few days. It isn't usually instant - especially over a none working day such as a weekend.

Plus, double check the terms don't exclude people who have already been Plus.

Simon A.4

You know if this Adobe 50% off offer is around a while or is it a temporary thing? I just stumbled across the same problem, and ended my DB subscription, which will run out in January next year. Plan is to pick up the adobe offer afterwards, but would be nice if this still exists next year...

oliversuchomski

I'm having an issue in regards to this, also. New Dropbox user and decided to try it due to the tempting 50% off Adobe offer.

I'm on the Essentials plan. It automatically started with a month's free trial that ends on Nov 6th, even though I just wanted to pay for the year. Found an email that states the charge after the trial period ends is £199.00 yearly. I just looked at the universal Dropbox pricing and it's £199.00 yearly - so my 50% discount hasn't been applied. I can't seem to locate the chatbot on the site either - just keep getting sent around in circles saying my plan doesn't support live chat, yet my plan spec says email/live chat is supported. Confusing. Any help would be greatly appreciated. Don't want to have to cancel after the trial period as I'm enjoying the software, but feel I've been duped into paying full here.

Rich

@oliversuchomski wrote:
... just keep getting sent around in circles saying my plan doesn't support live chat, yet my plan spec says email/live chat is supported.

A trial plan typically doesn't include the support options that the equivalent paid plan includes. Probably because people would just add a trial to their account, contact Support, and then cancel the trial without being charged. However, you can still contact Support for billing issues by entering a ticket.

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Janny_

It's my first time using it, but I keep getting the following error.
" Cash codes are not applicable. Please contact your sales team for more information."
What kind of error is this?

Hannah

Hey @Janny_, can you check your plan page and let us know what kind of plan you're signed into?

Are you on a paid subscription?

remin

Hello, I'm facing the same ("cash codes are not applicable") problem. I was using Dropbox Plus until yesterday, but that plan ended and I'm now using Basic.

Megan

Hey @remin, let's check together and see what we can find!

Just to make sure we're on the same page here, would you mind checking your account's plan page, to make sure that it's downgraded?

Also, if you check the terms of the promo on your end, do you see an expiration date? That is if you have a way to check.

rachmuel

I'm having the same issue! I currently have a Dropbox Basic account, but I also have an Adobe Creative Cloud subscription that says I can get 50% off Dropbox Plus. When I try and redeem the offer, the following message pops up: "The cash codes can't be applied, please contact sales for more information." I tried to contact sales but they sent an automated response that routed me here.

remin

Thanks for reply!

My account's plans page says Dropbox Basic. I'm looking at these 3 pages and it seems they don't have an expiration date.

Harald P.

I am having the same problem and had a chat with Dropbox. They told me to contact Adobe, but their webpage clearly states:

What do I do if I cannot redeem an offer?

You'll need to get in touch with the partner using contact details from their website.

I wrote to Dropbox again with that information, but never got a reply. 😞

Janny_

It's a basic plan !

remin

Supplementary Info

I received the following response from Adobe's X account:

https://x.com/AdobeCare/status/1849087138572194050

> Hi there! We're here to help. It seems like the issue you’re experiencing is related to a cash code, which is managed by Dropbox. We recommend contacting Dropbox support directly for assistance with this matter. Feel free to reach out if you have any questions.

Megan

Hey all, thanks for reporting this to us!

I did some digging on my end, and I'm afraid that it seems our Adobe promotion is no longer active, and has expired mid-October.

If you need further help, let us know.

romeup

Hi @Megan , I'm having the same issue redeeming the promotion, and there is no time limit on the offer on the creative cloud benefits page. Please, see screenshots below.
https://ibb.co/tX3jbLT
https://ibb.co/V9k6F64
https://ibb.co/d5kG6Vk

rachmuel

Why is the promotion still active then? I don't see any expiration date. Can you provide proof that it is expired? Here is a screen shot of the promotion, active as of moments ago.

https://ibb.co/2S7XSf9

Measle

Op here. There is no expiry date on the promotion on Adobe's site and the link is still active.
It's like no one wants to take responsibility for this actually really good offer (on the surface) but it doesn't work. There are no terms anywhere and therefor there should be no exclusions as they are none implied.

DBX_Pedro

Hey @Measle,

Thanks for your message.

We understand your frustration with the promotion details.

We want you to know that our team is looking into this situation.

We’ll share more information with you as soon as we have feedback.

Thanks for your patience and understanding.

Harald P.

Hi DBX_Pedro,

I hope you share them with all of us who are having the same problem.

DBX_Pedro

Hi @Harald P.,

Absolutely.

We’ll make sure to share any updates with everyone affected by this issue.

Your input is important to us, and we want to keep the conversation going for everyone involved.

Thanks for your engagement.

anikin

I have adobe subscription, and they have an offer to get dropbox at 50% off. I've decided to take advantage of this offer.

Screenshot 2024-10-30 at 10.56.40 AM.png

After I click "Redeem Offer", I get an error — "The cash code can’t be applied, please contact sales for more information.".

And I contacted support, explained the situation to them and they just ended the chat with me and turned off the ability to send messages them!

"In this case I will need to redirect you to submit a Help Request to our Support team. Apologies this wasn't something I was able to assist with further as we're mainly here to guide on our Plan offerings, but our dedicated Support team specialize in troubleshooting and will get this sorted for you as soon as possible. You can contact them here: dropbox.com/support Thanks and take care!"

Ok, I go to dropbox.com/support, and what do I see?

Screenshot 2024-10-30 at 10.59.32 AM.png

It's a joke? Are you kidding me? I want to give you my money and become a customer, but you're mocking and laughing at me.

Jay

Hi @anikin, thanks for bringing this to our attention.

Are you using a brand new Dropbox account, or an existing account?

What do you have currently on this page?

This will help me to assist further!

anikin

I am trying to use my clean account without subscription, I am trying to open offer link to a new clean browser (install firefox) without account. I try to open offer link to incognito in my Safari browser. With all these ways I got error "The cash code can't be applied, please contact sales for more information.

Here offer link from Adobe — https://www.dropbox.com/lp/adobe?_tk=bd_adobe_pro_cc&

Screenshot 2024-10-30 at 1.39.00 PM.png

remin

Hi, I reported the issue here previously.

To finish my work, I purchased Dropbox Plus yesterday at no discount.
If the discount returns, it will hopefully apply to past purchases too...

anikin

@Jay Any updates? No one's answering. Looks like I need to find another cloud storage service.

DBX_Pedro

Hi everyone,

Just so you know, our team is looking into it.

We’ll let you know as soon as we have any updates.

Thanks for being patient with us.

AGR3

Don't worry. I spent 3 days talking to both Dropbox and Adobe support and neither could help me. I went through every department possible. The last agent, from Adobe, told me that this was not a discount that they give, that they could only offer Acrobat instead.

I followed all the steps. I unsubscribed from my current dropbox plan, waited for it to expire, and there was no change, the same error appears "The cash code can’t be applied, please contact sales for more information."

My recommendation is that you save yourself the time and frustration, and continue paying Dropbox at full price, or find another cloud storage provider. I don't understand how a company is not able to offer what it advertises on its own official website. Shameful.

Measle

yes, it's messed up. I'm glad I made this post as it's clearly an issue many have had and I'm sure hundreds more who haven't progressed to commenting here.

Hopefully Adobe and Dropbox will work this out so as to retain loyal customers. There are so many other file sharing / storage providers out there. Adobe are offering a deal with WeShare and they have the T&Cs clearly on their site. So to me this seems like it's a Dropbox issue.