We faced an accidental mass deletion on 9th August 7:00 P.M. Indian Standard Time.
We tried restoring the account through Dropbox Support for two events at two different time stamps.
Once was for 6:30 p.m. IST on 9th August (the day of mass deletion) and 9:46 p.m. IST on 8th August. However, on both occasions, we are seeing that an important Shared folder, which contained most of our data, is becoming deleted after the restoration, whereas we are sure that the folder was available. Here's the event before which we are sure that the folders were available:
https://www.dropbox.com/event_details/678991177/6133076608/1039609049/
The second time around I even provided the Dropbox team a timestamp ~15 hours before the deletion event to ensure there's no discrepancy and we are restoring the account to a time when we know the folder was available for sure. However, the result was same. After the restoration, the folder was being shown as deleted, and upon rejoining the Shared folder from the Shared page, many folders were missing, including a folder named "~ 00. GRE" (there is no trace of this folder).
My ticket number is 24115633
